Contact support
Email huangqixiang@fzbuwan.comwith a short description of the problem, your iOS version, and the Papriva version shown in Settings. Do not email confidential documents, passwords, identity scans, or payment-card details.
Where are my documents stored?
Papriva uses your personal iCloud Documents container when it is available. Otherwise, new documents stay in the protected local app container on that iPhone. Open Papriva Settings to see the current storage mode.
A document has not appeared on another device
- Confirm both devices use the same Apple Account and have iCloud Drive enabled.
- Open Papriva on both devices and pull down to refresh the Library.
- Confirm both devices have free iCloud storage and a network connection.
- Keep Papriva open briefly so iCloud can download the document package.
Restore Pro
Open Papriva Settings and choose Restore Purchases. Use the same Apple Account that made the original purchase. Papriva never asks for your Apple Account password. Subscription management and cancellation are available in Apple Account settings.
OCR or document details are wrong
OCR and automatic classification are suggestions. Clear, evenly lit pages produce the best results. You can edit the title, document type, favorite status, and due date from the document detail screen. Always verify important totals and dates yourself.
Password-protected PDFs
Papriva does not store or recover export passwords. The original library PDF remains unchanged. If you forget the password, create another protected export from the original.
Delete data
Delete individual documents inside Papriva. To remove all remaining local app data, export anything you need and delete the app. iCloud content may also be managed through your Apple Account and the Files app. Allow time for deletions to sync to other devices.
Privacy and terms
Read the Privacy Policy and Terms of Use.